On Tuesday, CEO Paul Pester said customers wouldn't be 'left out of pocket' over the chaos, adding that the online and mobile services would be taken down and said he is hopeful it would be back by the afternoon.Ĭan I claim redress if my data has been compromised? Outraged customers took to social media to demand answers from TSB as some locked-out account holders are unable to make bill payments or withdraw cash. Issues also include being able to access other customers' accounts, allowing them to view sensitive personal information, such as phone numbers and emails, and even transfer funds.
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Millions of customers are still locked out of their accounts or have wrong balances five days after a system upgrade led to disaster.Ĭustomers are reporting seeing obscene account balances, some owing anywhere from $83,000 to $13,000,000, although their accounts are in pounds. Images and video where consent from individuals who are featured is not clear, will be removed.TSB's CEO has apologised for the company's online banking chaos, promising that the nearly two million account holders will be compensated as the crisis shows no sign of ending. Impersonating brands or other users or featuring licensed or copyright material is not allowed.Ĭontent containing unverified or false claims about TSB’s products will be removed. Content that is overtly religious or politically bias that is intended to incite others will be removed.Comments subject to legal issues (slander, defamation, contempt of court infringing other individuals’ legal rights) or publicising / encouraging / endorsing illegal activity will be removed.
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Any repeated sentiment or duplicated posting (spam) by the same user or group will be removed.Any constructive criticisms of TSB will be responded to, where they are relevant to the community.Any comments considered abusive will be removed and if users continue to post abusive, aggressive or bullying behaviour they will be banned from TSB Facebook page. Any abusive, aggressive or bullying language aimed at users, individuals or TSB employees will not be allowed.Treat others how you would like to be treated.New discussions may be started on new topics and all relevant comments should be directed there. Off-topic comments may be removed so that we can keep discussions focused for all of our users. Keep your comments relevant to the topic.To ensure the privacy of individuals, personal data will be removed. We specifically ask that when posting comments that users please It may be necessary to message TSB privately through the private message function. To respect the privacy of individuals, we will not ask for any personal contact details to be posted. TSB aims to help with any queries from customers or non-customers. We actively encourage comments from our customers and non-customers on TSB related subjects, products and services to be posted in a constructive manner. We reserve the right to block any individuals who repeatedly ignore any of the above priniciples
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